Support and maintenance services for software solutions are critical to ensuring that applications and systems run smoothly. These services may include software upgrades, bug fixes, preventive maintenance, and technical support for users.
At CT Solutions, we believe that support and maintenance services are
Support and maintenance
critical to ensuring business continuity, lowering operational costs, and minimizing downtime.
Furthermore, these services can assist businesses in keeping up with the latest technologies and market trends, improving customer satisfaction, and maintaining market competitiveness.
Our support and maintenance services
CT Solutions provides the following services for the maintenance and resolution of incidents involving the solutions we provide you.
Product support
- Telephone assistance.
- Resolution of software-related usage questions.
- Investigation of software operation problems.
- Reporting of malfunctions to the manufacturer/developer.
- On-site technical assistance at the client’s premises.
- Training recycling.
- Troubleshooting
- Methodological consulting.
Systems Hotline support
- Telephone assistance.
- Resolution of usage questions related to the communications software.
- Clarification of problems with operating systems.
- Online software and hardware information.
- Troubleshooting hardware installations.
- On-site technical assistance at the client’s premises.
- Technical support for hardware maintenance.
- Preventive visits to audit the systems status.
- Tele-support: maintenance of software installations via ISDN router or modem.
If you need more information about our support and maintenance service, do not hesitate to contact us:
Our quality assurance
Over 35 years of experience
Specialists in services related to consulting, implementation, training, and collaboration in engineering projects.
PLM and digitization.
Experts in technologies related to the entire life cycle of products and assets.
Agile and personalized services
We are always committed to understanding and adapting to our clients’ needs, and we have created customized support models for each of them.
Leaders in technological innovation
Multi-disciplinary, multi-supplier service team with extensive experience in all industrial processes.
Passionate about technology
As part of CT, we have all the knowledge on the productive use of the tools.
Service Level Agreement (SLAs)
Advanced support service with 5×8 attention and first response in 4 hours.
