CT Solutions believes that after-sales services are critical to providing a satisfactory experience and establishing long-term relationships with our clients.
CT Solutions provides its clients with a wide range of after-sales services following the implementation, commissioning of the solution, and execution of the services associated with consulting, training, automations, and so on.
Aftersale
These services ensure a comfortable experience of using the implemented solution, maximize the value provided, and create a long-term relationship between the client and CT Solutions.
CT Solutions works with its clients on a long-term basis, providing basic and advanced support, maintaining and upgrading IT installations, and providing IT professional profiles through outsourcing.
Our Services
HOT-LINE TECHNICAL SUPPORT SERVICE
The Hot-Line maintenance contract guarantees preferential attention and service for incident resolution in CT Solutions’ solutions, with the goal of achieving optimal use and profitability, thereby avoiding user time loss.
We offer several modalities:
- Telephone Hot-Line:
This service includes both telephone support and remote assistance. We can solve a large percentage of problems immediately using remote control of our Technical Service equipment, saving working time, waiting time, and travel time, while also ensuring total security for the company’s information.
- Full Hot-Line:
In addition to phone and remote assistance, it includes on-site assistance for interventions that require a product and/or systems technician to visit the client’s location.
IT FACILITIES
Advanced installations, virtualization projects, backup systems, storage, contingency plans, data migration, connectivity, cloud computing.
IT PROJECTS
Advanced installations, virtualization projects, backup systems, storage, contingency plans, data migration, connectivity, cloud computing.
IT OUTSOURCING
The solution for businesses that need to incorporate external technicians into their IT departments.
Our quality assurance
Over 35 years of experience
Specialists in services related to consulting, implementation, training, and collaboration in engineering projects.
PLM and digitization.
Experts in technologies related to the entire life cycle of products and assets.
Agile and personalized services
We are always committed to understanding and adapting to our clients’ needs, and we have created customized support models for each of them.
Leaders in technological innovation
Multi-disciplinary, multi-supplier service team with extensive experience in all industrial processes.
Passionate about technology
As part of CT, we have all the knowledge on the productive use of the tools.
Service Level Agreement (SLAs)
Advanced support service with 5×8 attention and first response in 4 hours.
