{"id":250413,"date":"2023-05-19T08:39:56","date_gmt":"2023-05-19T08:39:56","guid":{"rendered":"https:\/\/www.ctsolutions.es\/after-sales-service\/"},"modified":"2025-03-21T07:41:20","modified_gmt":"2025-03-21T07:41:20","slug":"after-sales-service","status":"publish","type":"page","link":"https:\/\/www.ctsolutions.es\/en\/after-sales-service\/","title":{"rendered":"After sales service"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#f7f7f7″ use_background_color_gradient=”on” background_color_gradient_stops=”#2b87da 50%|#f7f7f7 50%” background_image=”https:\/\/www.ctsolutions.es\/wp-content\/uploads\/2023\/07\/Postventa.png” height=”400px” custom_margin=”||337px||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#ffffff” vertical_offset=”300px” width=”100%” min_height=”255.4px” custom_margin=”|auto|-30px|auto|false|false” custom_padding=”50px|50px|6px|50px|false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font=”Ctgroup Regular||||||||” background_color=”RGBA(255,255,255,0)” global_colors_info=”{}”]<\/p>\n

CT Solutions believes that after-sales services are critical to providing a satisfactory experience and establishing long-term relationships with our clients.<\/strong><\/p>\n

CT Solutions provides its clients with a wide range of after-sales services following the implementation, commissioning of the solution, and execution of the services associated with consulting, training, automations, and so on.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font=”CTgroup Bold||||||||” text_text_color=”#ffffff” text_font_size=”40px” positioning=”absolute” width=”100%” custom_margin=”-200px||||false|false” global_colors_info=”{}”]<\/p>\n

Aftersale<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” text_font=”Ctgroup Regular||||||||” background_color=”RGBA(255,255,255,0)” custom_margin=”||||false|false” hover_enabled=”0″ global_colors_info=”{}” custom_margin_last_edited=”on|phone” custom_margin_phone=”-20px||||false|false” sticky_enabled=”0″ custom_margin_tablet=”||||false|false”]<\/p>\n

These services ensure a comfortable experience of using the implemented solution, maximize the value provided, and create a long-term relationship between the client and CT Solutions.<\/p>\n

CT Solutions works with its clients on a long-term basis, providing basic and advanced support, maintaining and upgrading IT installations, and providing IT professional profiles through outsourcing.<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” admin_label=”Email Form Section” _builder_version=”4.23.1″ background_enable_color=”off” max_width=”100%” module_alignment=”center” min_height=”928.7px” custom_margin=”||||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”750px||||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”41px|0px|51px|0px||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”37px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font=”CTgroup Bold||||||||” text_text_color=”#012d9a” text_font_size=”36px” global_colors_info=”{}”]<\/p>\n

Our Services<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][pac_dtm_parent pac_dtm_full_width=”on” pac_dtm_active_tab_pointer=”on” pac_dtm_active_tab_pointer_color=”#012d9a” pac_dtm_active_tab_background_color=”#012d9a” pac_dtm_tab_margin=”0px|10px||10px|false|false” pac_dtm_tab_padding=”20px|10px|20px|10px|false|false” pac_dtm_active_tab_margin=”||||false|false” pac_dtm_active_tab_padding=”||||false|false” pac_dtm_tabs_align=”center” pac_dtm_tabs_container_line_color=”RGBA(255,255,255,0)” pac_dtm_tabs_container_bg_color=”RGBA(255,255,255,0)” pac_dtm_tabs_container_margin=”0px|0px|5px|0px|false|false” pac_dtm_tabs_container_padding=”0px|0px||0px|false|false” _builder_version=”4.23.1″ _module_preset=”default” heading2_font=”Ctgroup Regular||||||||” heading2_font_size=”1px” pac_dtm_tab_title_fonts_font=”CTgroup Bold||||||||” pac_dtm_tab_title_fonts_text_align=”center” pac_dtm_tab_title_fonts_text_color=”#012d9a” pac_dtm_tab_title_fonts_font_size=”12px” pac_dtm_active_tab_title_fonts_font=”CTgroup Bold||||||||” pac_dtm_active_tab_title_fonts_text_color=”#FFFFFF” pac_dtm_active_tab_title_fonts_font_size=”14px” pac_dtm_active_tab_subtitle_fonts_font=”Ctgroup Regular||||||||” background_enable_color=”off” custom_margin=”||||false|false” border_width_all_pac_dtm_nav_controls_active_border=”0px” global_colors_info=”{}” pac_dtm_tab_title_fonts_text_color__hover_enabled=”on|desktop” pac_dtm_tab_title_fonts_text_color__hover=”#FFFFFF” pac_dtm_inactive_tab_background_color__hover_enabled=”on|hover” pac_dtm_inactive_tab_background_color__hover=”#012d9a”][pac_dtm_child pac_dtm_tab_label=”SERVICIO ASISTENCIA T\u00c9CNICA HOT-LINE” pac_dtm_content_background_color=”#f7f7f7″ pac_dtm_content_margin=”||||false|false” pac_dtm_content_padding=”50px||||false|false” _builder_version=”4.23.1″ _module_preset=”default” pac_dtm_tab_content_fonts_font=”Ctgroup Regular||||||||” pac_dtm_tab_content_fonts_text_color=”#707372″ pac_dtm_tab_content_fonts_font_size=”18px” pac_dtm_tab_content_fonts_line_height=”28px” background_enable_color=”off” custom_css_main_element=”column-count: 2;||column-gap: 60px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”column-count:1;” custom_css_main_element_tablet=”column-count: 2;||column-gap: 60px;”]<\/p>\n

<\/b>HOT-LINE TECHNICAL SUPPORT SERVICE<\/b><\/span><\/p>\n

 <\/p>\n

\n

The Hot-Line maintenance contract guarantees preferential attention and service for incident resolution in CT Solutions’ solutions, with the goal of achieving optimal use and profitability, thereby avoiding user time loss.<\/p>\n

We offer several modalities:<\/p>\n

    \n
  • <\/b>Telephone Hot-Line:<\/b><\/span><\/li>\n<\/ul>\n

    This service includes both telephone support and remote assistance. We can solve a large percentage of problems immediately using remote control of our Technical Service equipment, saving working time, waiting time, and travel time, while also ensuring total security for the company’s information. <\/p>\n

      \n
    • <\/b>Full Hot-Line:<\/b><\/span><\/li>\n<\/ul>\n

      In addition to phone and remote assistance, it includes on-site<\/span> assistance for interventions that require a product and\/or systems technician to visit the client’s location.<\/p>\n

      \"\"<\/p>\n<\/div>\n

      [\/pac_dtm_child][pac_dtm_child pac_dtm_tab_label=”INSTALACIONES IT” pac_dtm_content_background_color=”#f7f7f7″ pac_dtm_content_padding=”50px||||false|false” _builder_version=”4.23.1″ _module_preset=”default” pac_dtm_tab_content_fonts_font=”Ctgroup Regular||||||||” pac_dtm_tab_content_fonts_text_color=”#707372″ pac_dtm_tab_content_fonts_font_size=”18px” pac_dtm_tab_content_fonts_line_height=”28px” background_enable_color=”off” custom_css_main_element=”column-count: 2;||column-gap: 60px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”column-count:1;” custom_css_main_element_tablet=”column-count: 2;||column-gap: 60px;”]<\/p>\n

      <\/b>IT FACILITIES<\/b><\/span><\/p>\n

       <\/p>\n

      \n
      \n
      \n

      Advanced installations, virtualization projects, backup systems, storage, contingency plans, data migration, connectivity, cloud computing.<\/p>\n<\/div>\n<\/div>\n

      <\/div>\n

      \"\"<\/p>\n<\/div>\n

      [\/pac_dtm_child][pac_dtm_child pac_dtm_tab_label=”PROYECTOS IT” pac_dtm_content_background_color=”#f7f7f7″ pac_dtm_content_padding=”50px||||false|false” _builder_version=”4.23.1″ _module_preset=”default” pac_dtm_tab_content_fonts_font=”Ctgroup Regular||||||||” pac_dtm_tab_content_fonts_text_color=”#707372″ pac_dtm_tab_content_fonts_font_size=”18px” pac_dtm_tab_content_fonts_line_height=”28px” background_enable_color=”off” custom_css_main_element=”column-count: 2;||column-gap: 60px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”column-count:1;” custom_css_main_element_tablet=”column-count: 2;||column-gap: 60px;”]<\/p>\n

      IT PROJECTS<\/h3>\n

       <\/p>\n

      \n

      Advanced installations, virtualization projects, backup systems, storage, contingency plans, data migration, connectivity, cloud computing.<\/p>\n

      \"\"<\/p>\n<\/div>\n

      [\/pac_dtm_child][pac_dtm_child pac_dtm_tab_label=”OUTSOURCING IT” pac_dtm_content_background_color=”#f7f7f7″ pac_dtm_content_padding=”50px||||false|false” _builder_version=”4.23.1″ _module_preset=”default” pac_dtm_tab_content_fonts_font=”Ctgroup Regular||||||||” pac_dtm_tab_content_fonts_text_color=”#707372″ pac_dtm_tab_content_fonts_font_size=”18px” pac_dtm_tab_content_fonts_line_height=”28px” background_enable_color=”off” custom_css_main_element=”column-count: 2;||column-gap: 60px;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”column-count:1;” custom_css_main_element_tablet=”column-count: 2;||column-gap: 60px;”]<\/p>\n

      IT OUTSOURCING<\/h3>\n

       <\/p>\n

      \n

      The solution for businesses that need to incorporate external technicians into their IT departments.<\/p>\n

      \"\"<\/p>\n<\/div>\n

      [\/pac_dtm_child][\/pac_dtm_parent][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”-29px|||||” custom_padding=”20px|||||” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font=”Ctgroup Regular||||||||” text_text_color=”#012d9a” text_font_size=”36px” global_colors_info=”{}”]<\/p>\n

      Our quality assurance<\/h2>\n

      [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|tablet” _builder_version=”4.19.0″ _module_preset=”default” custom_padding_tablet=”||0px||false|false” custom_padding_phone=”” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Over 35 years of experience” image=”https:\/\/www.ctsolutions.es\/wp-content\/uploads\/2023\/05\/sello-garantia-01.png” _builder_version=”4.21.0″ _module_preset=”9204c1e7-f2ca-47f4-b891-4b98bc57f42c” header_font=”Ctgroup Regular|700|||||||” body_font=”Ctgroup Regular||||||||” body_line_height=”1.4em” locked=”off” global_colors_info=”{}”]<\/p>\n

      Specialists in services related to consulting, implementation, training, and collaboration in engineering projects.<\/p>\n

      [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”PLM and digitization.” image=”https:\/\/www.ctsolutions.es\/wp-content\/uploads\/2023\/05\/sello-garantia-02.png” _builder_version=”4.21.0″ _module_preset=”9204c1e7-f2ca-47f4-b891-4b98bc57f42c” header_font=”Ctgroup Regular|700|||||||” body_font=”Ctgroup Regular||||||||” body_line_height=”1.4em” locked=”off” global_colors_info=”{}”]<\/p>\n

      Experts in technologies related to the entire life cycle of products and assets.<\/p>\n

      [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|tablet” _builder_version=”4.19.0″ _module_preset=”default” custom_padding_tablet=”||0px||false|false” custom_padding_phone=”” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Agile and personalized services” image=”https:\/\/www.ctsolutions.es\/wp-content\/uploads\/2023\/05\/sello-garantia-03.png” _builder_version=”4.21.0″ _module_preset=”9204c1e7-f2ca-47f4-b891-4b98bc57f42c” header_font=”Ctgroup Regular|700|||||||” body_font=”Ctgroup Regular||||||||” body_line_height=”1.4em” locked=”off” global_colors_info=”{}”]<\/p>\n

      We are always committed to understanding and adapting to our clients’ needs, and we have created customized support models for each of them.<\/p>\n

      [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Leaders in technological innovation” image=”https:\/\/www.ctsolutions.es\/wp-content\/uploads\/2023\/05\/sello-garantia-04.png” _builder_version=”4.21.0″ _module_preset=”9204c1e7-f2ca-47f4-b891-4b98bc57f42c” header_font=”Ctgroup Regular|700|||||||” body_font=”Ctgroup Regular||||||||” body_line_height=”1.4em” locked=”off” global_colors_info=”{}”]<\/p>\n

      Multi-disciplinary, multi-supplier service team with extensive experience in all industrial processes.<\/p>\n

      [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|tablet” _builder_version=”4.19.0″ _module_preset=”default” custom_padding_tablet=”||0px||false|false” custom_padding_phone=”” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Passionate about technology” image=”https:\/\/www.ctsolutions.es\/wp-content\/uploads\/2023\/05\/sello-garantia-05.png” _builder_version=”4.21.0″ _module_preset=”9204c1e7-f2ca-47f4-b891-4b98bc57f42c” header_font=”Ctgroup Regular|700|||||||” body_font=”Ctgroup Regular||||||||” body_line_height=”1.4em” locked=”off” global_colors_info=”{}”]<\/p>\n

      As part of CT,<\/strong> we have all the knowledge on the productive use of the tools.<\/p>\n

      [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Service Level Agreement (SLAs)” image=”https:\/\/www.ctsolutions.es\/wp-content\/uploads\/2023\/05\/sello-garantia-06.png” _builder_version=”4.21.0″ _module_preset=”9204c1e7-f2ca-47f4-b891-4b98bc57f42c” header_font=”Ctgroup Regular|700|||||||” body_font=”Ctgroup Regular||||||||” body_line_height=”1.4em” locked=”off” global_colors_info=”{}”]<\/p>\n

      Advanced support service with 5\u00d78 attention and first response in 4 hours.<\/p>\n

      [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

      CT Solutions believes that after-sales services are critical to providing a satisfactory experience and establishing long-term relationships with our clients. CT Solutions provides its clients with a wide range of after-sales services following the implementation, commissioning of the solution, and execution of the services associated with consulting, training, automations, and so on.AftersaleThese services ensure a comfortable experience of using the implemented solution, maximize the value provided, and create a long-term relationship between the client and CT Solutions. CT Solutions works with its clients on a long-term basis, providing basic and advanced support, maintaining and upgrading IT installations, and providing IT professional profiles through outsourcing.Our Services

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      \n\t\t\t\t\t
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          \n\t\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>HOT-LINE TECHNICAL SUPPORT SERVICE   The Hot-Line maintenance contract guarantees preferential attention and service for incident resolution in CT Solutions’ solutions, with the goal of achieving optimal use and profitability, thereby avoiding user time loss. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-250413","page","type-page","status-publish","hentry"],"yoast_head":"\r\nAfter sales service - CT Solutions<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.ctsolutions.es\/after-sales-service\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"After sales service - CT Solutions\" \/>\r\n<meta property=\"og:description\" content=\"CT Solutions believes that after-sales services are critical to providing a satisfactory experience and establishing long-term relationships with our clients. CT Solutions provides its clients with a wide range of after-sales services following the implementation, commissioning of the solution, and execution of the services associated with consulting, training, automations, and so on.AftersaleThese services ensure a comfortable experience of using the implemented solution, maximize the value provided, and create a long-term relationship between the client and CT Solutions. CT Solutions works with its clients on a long-term basis, providing basic and advanced support, maintaining and upgrading IT installations, and providing IT professional profiles through outsourcing.Our ServicesHOT-LINE TECHNICAL SUPPORT SERVICE   The Hot-Line maintenance contract guarantees preferential attention and service for incident resolution in CT Solutions' solutions, with the goal of achieving optimal use and profitability, thereby avoiding user time loss. 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